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 Post subject: Customer service
PostPosted: Mon Aug 11, 2014 6:18 pm 
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Joined: Sat Aug 21, 2010 8:46 pm
Posts: 278
Location: Hamilton, MS
The other day I was helping a neighbor boy cut out some small cars for a project at school. He was sanding a curve on one of the cars with my Dremel rotary tool when the collet nut came off. We searched and searched but can't find it. I know it has to be in the shop, but that place is like the Bermuda Triangle.
I called Dremel about ordering a new collet nut. The customer service representative was very
helpful and understanding. I received a new nut in the mail for free.
That is great customer service. I will remember that when I am in the market for any tool or accessory made by Dremel.
George


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 Post subject: Re: Customer service
PostPosted: Mon Aug 11, 2014 7:26 pm 
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Joined: Sat Jan 14, 2006 10:44 am
Posts: 3951
Location: Skagit Co WA
All too often we see horror stories about CS. It's refreshing when we hear about great CS like you had.

Thanks for sharing.

_________________
Nullum Gratuitum Prandium

Cheers - Dennis


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 Post subject: Re: Customer service
PostPosted: Tue Aug 12, 2014 9:30 pm 
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Joined: Mon Nov 04, 2002 1:01 am
Posts: 2086
Location: Big Prairie Ohio USA
I know what it is like to try to find an object that fell in your shop. Buying a new one will assure that the old one will "pop up". Nice to know there is still a company that knows what customer service is!


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